Question 1

What is mobile wound care?

Accepted Answer

Mobile wound care is a healthcare service that brings expert wound treatment directly to patients, wherever they live. Instead of traveling to a hospital or clinic, our licensed providers visit your home, assisted living facility, nursing home or rehabilitation center. This is especially helpful for patients with limited mobility or complex wounds that require regular monitoring and advanced care.

Question 2

Who provides the care?

Accepted Answer

All care is delivered by licensed and board-certified medical professionals, including nurse practitioners and physicians trained in advanced wound management. We coordinate closely with your primary care provider, home health agency or facility staff to ensure continuity of care.

Question 3

What types of wounds do you treat?

Accepted Answer

We treat many types of acute and chronic wounds, including:

- Chronic Wounds
- Diabetic foot ulcers
- Pressure injuries (bedsores)
- Venous leg ulcers
- Arterial wounds
- Surgical wounds that won’t close
- Traumatic injuries (cuts, burns, bites)
- Infected or draining wounds
- Radiation-related wounds
- Skin tears or wounds from autoimmune conditions
- People with Chronic Heart Failure suffering from wounds

Visit our Wound Types section for a full list and detailed information..

Question 4

Do you accept insurance?

Accepted Answer

Yes. We accept Medicare Part B. Since mobile wound care is considered an outpatient medical service, it’s typically covered under Medicare Part B, not Part A. Our team will verify your benefits and explain your coverage before starting treatment.

Question 5

Who qualifies for mobile wound care?

Accepted Answer

You may qualify if you:

Have a wound that isn’t healing properly
Have difficulty traveling to a clinic
Live in a home, assisted living facility, skilled nursing home or group home
Want to avoid frequent ER or urgent care visits

You do not have to be homebound to qualify under Medicare Part B guidelines.

Question 6

How often will you visit?

Accepted Answer

It depends on your condition. Most patients are seen once a week, but some may need more or less frequent care. Your wound care plan will be personalized based on how you're healing and what your provider recommends.

Question 7

Will you work with my doctor or facility team?

Accepted Answer

Yes. We believe in collaborative, coordinated care. We share progress notes and updates after each visit with your doctor, home health nurse or facility administrator. This ensures everyone involved in your care is on the same page.

Question 8

What advanced treatments do you offer?

Accepted Answer

Our providers use the latest in wound healing science, including:

CAMPs (Cellular and Matrix-Based Products)
Sharp and enzymatic debridement
Moisture-balanced dressings
Antimicrobial and biofilm-targeted treatments
Customized treatment plans for complex wounds

These help promote faster healing and reduce your risk of infection or hospitalization.

Question 9

How do I get started?

Accepted Answer

Just call us or fill out our secure Start Care Form. We’ll check your eligibility, confirm your insurance coverage and schedule a first visit at your home or facility. There’s no referral needed to get started.

Question 10

What areas of Chicago do you serve?

Accepted Answer

We serve Chicago and the surrounding suburbs, including:

Cook County
DuPage County
Lake County
Will County
Kane County

If you’re not sure whether we visit your area, just give us a call. We’re expanding regularly and will do our best to accommodate you.

Question 11

Can you help my loved one in an assisted living facility or nursing home?

Accepted Answer

Yes. We specialize in on-site wound care at assisted living communities, skilled nursing facilities, group homes and rehab centers. We bring advanced care to their doorstep, minimizing the need for transportation or hospital trips.

Question 12

What if my wound is infected or painful?

Accepted Answer

Infected wounds are serious and require immediate attention. Our team is trained in infection control, and we offer on-site debridement and targeted treatments to help manage pain, drainage and bacterial growth quickly.

Question 13

Do I need a referral from my doctor?

Accepted Answer

No referral is required. You can contact us directly. However, we do communicate with your primary care doctor or specialist once care begins to ensure coordinated treatment.

Question 14

Can you provide wound care after surgery?

Accepted Answer

Absolutely. Many patients need ongoing care after orthopedic, vascular or abdominal surgeries, especially if the incision isn’t healing or has reopened. We specialize in post-surgical wound management.

Question 15

How do I know if a wound is “chronic”?

Accepted Answer

A wound is typically considered chronic if it hasn’t shown significant improvement within 30 days. If a wound is open, painful, draining or showing signs of infection, even after a few weeks, it’s time to seek specialized care.

Frequently Asked Questions